Returns And Refunds PolicyDecember 2, 2021 2021-12-02 7:08
Returns And Refunds Policy
This is when the item is:
- significantly different from the description or sample shown to you;
- damaged due to the fault of our factory or the carrier;
- not what you ordered;
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support Team by sending an email to [email protected] to start the complaint process. Please include the following information:
– Order number
– Video or photo of the faulty product (if applicable)
– Complete delivery address
If you choose to return your order without any reports to our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
- We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically do not accept refunds due to customer’s mistakes such as incorrect selection of sizes, designs, colors, etc. Please review your order carefully before you check out to ensure your order is correct.
To all our wonderful customers, thank you for shopping with us. Should for any reason you’re not completely satisfied with your purchase. You may return your merchandise within 60 days since you received your order. We want to make your shopping experience the best it can be. See more information below about our return options and how to initiate a return.
How to process a Return
Please follow the process below when returning your item(s) to us.
- Within 30 days of placing your order, you can process your return
- Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- A return shipping label will be sent to you via email.
- Please allow 3 – 4 days processing time once your item(s) have arrived back at our warehouse.
- Once processed, you will receive an email with the details of your refund or store credit information. The items will be inspected and accepted if they meet our conditions listed below:
- Damaged due to the fault of our factory or the carrier
- Received the wrong item
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Therefore, we will not issue refund items if an item you received does not have a major problem above. Also, the return is denied if it is not due to an error of ours (i.e. you ordered it and then decided later on that you don’t want it).
Damaged or Faulty Goods:
Sometimes unforeseen faults can happen, and we apologize for the inconvenience. We encourage you to email Customer Support team with your order number and fault in the instance that you receive a faulty item, your item has been damaged in transit. We will arrange for the item to be replaced and/or refunded. We promise to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act. We will cover the cost to return your order to us and return a replacement back to you free of charge.
Received the Wrong Item: